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The Supreme Xmarketer Review 2018 – Voicemails: record and share audio messages

The Supreme Xmarketer Review 2018

Xmarketer is a customer communication platform with a suite of integrated products for each team–such as sales, marketing, product, and support.

Xmarketer Pricing

The help desk product is now called Messages. Pricing for Xmarketer Mesages is based on the total number of people you monitor and communicate with, not the number of agent seats your support team has. Be cautious, pricing will automatically adjust as your company grows and you monitor more people.The Supreme Xmarketer Review

There are two base plans:

Essential:

$53/mo for 250 individuals to $503/mo for 50.000 people

Pro:

Features included:

There is a 14-day free trial that starts directly with the program and quantity of people that you require. A credit card must start your trial. You will have an opportunity to confirm your subscription before beginning. After your free trial ends, Xmarketer’s products start at $53/mo, but if you cancel during the first 14 days you won’t be charged.

The Xmarketer Platform shows you that your clients are and what they do in your web or mobile app, for free.

You can find the complete set starting from $155/mo.

Xmarketer Design

The design of the interface is clean and fresh and the user dashboard offers a whole lot of information. As soon as you login you’ll see that the interface is pretty intuitive and easy to use.

The communication features are also really great. Among the weakest points of Xmarketer is that the layout is not responsive, therefore accessing the service from mobile devices requires some improvement.

Xmarketer Features

Some of the key features include:

Xmarketer Messenger that will allow customers to contact you inside your internet or mobile program.
Customer profiles allows you to save customer location, activity, and much more, all in real time.
Assignment Rules is a terrific feature that lets you create rules to automatically assign conversations to the right team or teammate.
With Saved replies you are going to be able to respond to questions with canned, yet personalized replies.
Tagging lets you group related people or discussions with tags–search for them later.

Typing indicators, read receipts, stickers and emojis make conversations easy and engaging.

Xmarketer Backend Features

The backend is very well optimized and has a clean and modern interface.

Xmarketer Insights

Your support insights will show you data about your signed up users and traffic to your website.

It is possible to see exactly if your service volume is increasing, if your staff is reacting fast enough to your leads and users, and that on your staff is busiest.

All of your Support Insights get updated just once a day (midnight for your timezone).

Xmarketer Flexibility

IOS and Android apps can help you view, manage, and respond to client conversations from your mobile device.

Building your own knowledge base is not supported right now. This is a small letdown as you are going to have to use third-party apps to create a self help section.

Xmarketer integrations

Xmarketer integrates with nearly 60 popular third party programs and services that will help you have more concentrated connections with your clients.

An API is available for the technology savvy to construct their own apps and integrations for Xmarketer.
Xmarketer Support

Their support section is based on the Docs forum, where you can ask questions or read on related topics. The Xmarketer team will usually reply to all questions on this forum.

They will also offer support by email, but no phone numbers are recorded for reaching out to the team.

Conclusion

Overall Xmarketer.io is extremely useful and easy to use. It comes with a beautiful modern design but the mobile experience could be improved. Xmarketer has a very simple pricing structure and since you pay for the amount of consumers not the number of agents it may be a bit expensive for smaller businesses.

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